Technician Pay for Appliance Repair — Hourly or Percent of Margin

Set up a technician once: the hours online booking and the AI agent may fill, the ZIP codes he covers, and how he's paid — an hourly rate or tiered percentage of margin — then read the payroll number straight off the report.

Payroll in a repair shop goes wrong in two places: how many hours a technician was genuinely available to take work, and what you agreed to pay him against. Get either one loose and the disagreement arrives at the end of the month, about a number neither of you can reconstruct.

This walkthrough puts both on the technician's own card, so the availability that online booking and the AI agent are allowed to fill is the same availability the money is calculated from — with tiers if you pay different rates for different kinds of work.

What makes it worth the setup is the month-end: one screen, one technician, one period, showing what he brought in and what he is owed side by side instead of two spreadsheets that disagree.

Transcript

The full narration, if you would rather read than watch.

Two things decide what a technician costs you: the hours he can be booked for, and the way he's paid. Both sit on one card. Open him from Team Management. His week comes first: the hours online booking and the AI agent are allowed to fill — outside them, nothing gets booked.

If he's away for a stretch, close those dates once. Then his service area: the ZIP codes he covers. Leave it empty and he takes everything — fill it in, and dispatch stops offering him drives across the county. Now the money.

Two modes: an hourly rate against tracked time, or a percentage of the margin on the jobs he closes. Pick hourly, and you just type the rate. Percentage is where it gets useful, because it doesn't have to be one number. Payroll takes tiers: a minimum average margin, and the percentage that applies once he's above it.

Add a step for every rate you actually pay, and the system matches each completed job to the right one. That's the company default. And if one technician is on his own numbers, the same table sits on his card as an override — his tiers win, everybody else stays on the default. After that it's arithmetic.

Open Reports for the year and filter to one technician: revenue, margin, parts cost, and payroll — what he brought in and what he's owed, on the same row. Set it once, and payroll stops being a spreadsheet. Taskrol dot com.

More Taskrol guides

All video guides · Watch on YouTube